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Quick
Links: 3600 Surveys,
Cultural Surveys, Customer
Surveys 360
feedback surveys
360°
feedback surveys are a proven method of performance management
that helps people to review their work, through the eyes of
their colleagues.
360°
feedback (or multi-rater feedback) surveying gives each employee
the opportunity to receive performance feedback from his or her
supervisors, peers and customers. It also allows an employee to
rate his or her own performance on a regular basis.
360°
feedback allows each individual to understand how effective they
are at work, as viewed by others.
The
process is often used as a support aid for management
development training. Managers can use the 360° feedback report
to focus on skill or capability areas where gaps have been
highlighted by colleagues.
Implemented
with care 360° feedback is a positive addition to your
performance management and coaching systems.
Career
Bridge International - Coaching teams use 360 in the majority of
individual and team coaching assignments.
Cultural
Surveys
Culture
surveys help ensure your people are in sync with your business
philosophies and values.
Successful
organisations measure their performance against established
standards. Organisational culture and climate surveys are highly
effective methods of measuring performance, and are an important
first step in culture change interventions.
A
culture survey provides an accurate assessment of the existing
culture of your organisation as your employees see it.
Our
culture surveys are customised around the ideal culture you have
identified for business success. This provides an insight to
guide cultural and organisational change.
Our
culture survey is an online tool that gives you an objective,
detailed look at your organisation's philosophies, policies,
procedures and reward systems, and how they encourage or deter
teamwork.
Culture
surveys are used to:
-
assess
the current state of your organisational culture and
values
-
compare
your organisation's current culture to its desired
future
-
design
an action plan for a culture of continuous improvement.
Our
survey process is developed to meet your needs. You
have total flexibility in the design, and we work with you
and your team on the administration, analysis and feedback of
survey data.
Customer
Satisfaction
Customer
satisfaction surveys give you an insight into your customer’s
needs and their experience of your business.
Our
customer satisfaction questionnaires can help you learn about
the perceived value of services offered by your company, and how
your company stacks up against the competition.
Customer
satisfaction surveys can help you measure customer perceptions
of how well your organisation delivers on the critical success
factors as defined by the customer. For example, service
promptness, courtesy of staff, responsiveness and understanding
of the customer's needs.
 Building
and using a customer satisfaction survey is simple and fast. We
will work with you to identify the key elements of your customer
interactions, and to develop a set of questions to measure
your customers’ perceptions against.
The
entire process is web based, so your customers can respond
quickly and easily and you get the results according to your
survey time base. Responses will be automatically calculated and
presented in an easy to read graph format, so you can prioritise
and focus on the areas of your business which need development.
Customer
satisfaction is the ideal choice for your customer service
toolkit - it’s flexible, comprehensive, and easy to use. The
Customer Satisfaction can be run as a single snapshot survey or
as a programme with periodic surveys, including benchmark
initiatives to provide trend reporting.
See
also Extended DISC Surveys
Or
Contact
Us for an obligation free consultation to better understand
your needs.
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